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Terms and Conditions

These terms and conditions govern the mutual rights and obligations of the contracting parties arising from a purchase contract concluded between the seller and the buyer through the online shop operated at this domain. These terms are effective from 1 June 2026.

1. Introductory provisions and seller identification

The seller is SPOKAR a.s., registered office at Libkovodská 1428, 393 01 Pelhřimov, Czech Republic, Company ID (IČO) 25183427, registered in the Commercial Register at the Regional Court in České Budějovice, file B, insert 958 (the "seller").

Customer support: phone +420 733 170 950, e-mail eshop@spokar.com, hours Mon–Fri 6:00–14:00 (CET).

Relations between the seller and a consumer-buyer are governed primarily by Czech Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.

2. Conclusion of the purchase contract

All product presentations in the online shop are informational; the seller is not obliged to conclude a purchase contract regarding such goods.

The purchase contract is concluded upon delivery of the order acceptance confirmation to the buyer's e-mail address. The language of the contract is Czech; the English version of the shop is for informational purposes only.

3. Price and payment

All prices are stated in Czech crowns (CZK) including VAT. Payment options:

  • Online card payment (Visa, Mastercard, Maestro) via Comgate
  • Online bank transfer via Comgate
  • Skip Pay — Pay later (within 30 days, no surcharge)
  • Skip Pay — Split into 3 instalments

Tax document (invoice) is sent electronically to the buyer's e-mail after payment. See Shipping and Payment for details.

4. Delivery

Goods are delivered within the Czech Republic via GLS and Balíkovna (Czech Post). Costs and delivery times are listed on Shipping and Payment. Dispatch is typically 1–2 business days after payment receipt.

5. Withdrawal from the contract

A consumer-buyer has the right to withdraw from the purchase contract without giving any reason within 14 days of receiving the goods, in accordance with § 1829 (1) of the Czech Civil Code.

The buyer may withdraw using any of the following:

  • The electronic withdrawal function — a form available directly in the online shop on Returns and Refunds;
  • By e-mail to eshop@spokar.com;
  • By post to the return address stated in this article below.

Withdrawal must be sent to the seller within the above 14-day period. A model form is available on Returns and Refunds; its use is not mandatory. The seller will confirm receipt of a withdrawal made via the electronic function or e-mail without undue delay on a durable medium (usually by e-mail).

The buyer must return the goods to the seller within 14 days of withdrawal, to the address SPOKAR a.s. – E-SHOP, Libkovodská 1428, 393 01 Pelhřimov, Czech Republic. The cost of returning the goods is borne by the buyer. Goods cannot be sent cash-on-delivery; such parcels will not be accepted.

The seller will refund all funds received from the buyer, including delivery costs corresponding to the cheapest delivery method offered, within 14 days of withdrawal, using the same payment method. The seller is not obliged to refund the funds before the buyer hands over the goods or proves that the goods have been sent back (§ 1832 (4) of the Czech Civil Code).

The buyer is liable for any diminished value of the goods resulting from handling them in a manner other than necessary given their nature and properties (§ 1833 of the Czech Civil Code); the refund may be reduced accordingly.

Exception: Under § 1837 of the Czech Civil Code, the buyer cannot withdraw from a contract for goods in sealed packaging that the consumer has unsealed and which cannot be returned for hygiene reasons (an opened toothbrush in unsealed hygienic packaging).

6. Rights from defective performance (warranty claims)

The consumer-buyer may exercise rights from a defect that appears in consumer goods within 24 months of receipt. The seller will handle a claim without undue delay, no later than 30 calendar days from the date the claim is filed. Procedure: Returns and Refunds.

7. Personal data protection

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and Czech Act No. 110/2019 Coll. Details: Privacy Policy.

8. Cookies

The online shop uses cookies for basic functionality, anonymous traffic measurement and content personalisation. See Cookies.

9. Out-of-court dispute resolution

The competent body for out-of-court resolution of consumer disputes in the Czech Republic is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Praha 2, ID 00020869, www.coi.cz. EU consumers may use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

10. Delivery of correspondence

Unless otherwise agreed, all correspondence related to the purchase contract must be delivered in writing, by electronic mail to the e-mail address provided in the order.

11. Final provisions

The contract is governed by Czech law. If any provision is invalid, the remaining provisions remain in force; the invalid provision is replaced by one that most closely matches its meaning.

The purchase contract including these terms is archived electronically by the seller and is not publicly accessible.

These terms are effective from 1 June 2026.